Payment Policy

Last Updated: August 16, 2026

This page explains how payment works when you shop with Cuddleluna, including which payment methods we accept and how we keep your transaction secure.

Accepted Payment Methods

Cuddleluna accepts payment by credit and debit card. We currently support the following card networks: Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The payment options shown at checkout on our website reflect only the card networks we actually process, so what you see at checkout is what we support.

We do not currently accept PayPal, digital wallets, or any other alternative payment method. Card payment is the only way to complete a purchase on our site at this time.

Payment Security

Card payments on our site are processed through a secure, encrypted checkout connection. We do not manually handle or store your full card number on our own servers; card details are transmitted directly through our payment processing system in accordance with standard card industry security practices.

Currency

All prices on our website are listed and charged in US Dollars (USD).

When You're Charged

Your card is charged at the time you complete checkout and your order is successfully placed. If for any reason we're unable to fulfill your order (for example, an item turns out to be unavailable), we will contact you and issue a refund back to the same card used for the original purchase.

Billing Information Accuracy

Please make sure the billing name, address, and card details you enter at checkout match what's on file with your card issuer. Incorrect billing details may cause your payment to be delayed, declined, or flagged for review.

Declined or Failed Payments

If your card payment doesn't go through, this is typically due to your card issuer's own authorization process — for example, insufficient funds, a billing address mismatch, or a security hold placed by your bank. If your payment is declined, we'd recommend double-checking your card details and billing address, or contacting your card issuer directly. If the issue persists, feel free to contact our customer service team and we'll do our best to help.

Order Confirmation

Once your card payment is successfully processed, you'll receive an order confirmation email from us. If you don't see it in your inbox within a short while, please check your spam folder or contact us to confirm your order went through.