Privacy Policy

Last Updated: July 9, 2026

Your privacy matters to us. This policy explains what information we collect when you visit or shop on Cuddleluna, how we use it, how we protect it, and the choices you have. By using our website, you agree to the practices described below.

Information We Collect

When you browse our site, place an order, or contact our customer service team, we may collect information such as your name, shipping and billing address, email address, phone number, and payment details. We may also automatically collect certain technical information, such as your browser type, IP address, and general browsing behavior on our site, to help us understand how our website is used.

How We Use Your Information

We use the information you provide to process and ship your orders, respond to customer service inquiries, send order-related updates (such as shipping confirmations), and improve our website and product offerings. We do not collect personal information for purposes beyond what is needed to operate our store and support our customers.

Payment & Credit Card Security

Our entire website is protected with an SSL (Secure Sockets Layer) security certificate, which encrypts data transmitted between your browser and our servers. Any page where you enter sensitive information, including credit card numbers, is secured through this SSL encryption. We do not store complete credit card numbers on our own servers; payment processing is handled through secure, PCI-compliant payment processors.

Cookies & Similar Technologies

Our website may use cookies and similar tracking technologies to remember your preferences, keep your shopping cart working correctly, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some features of our site may not function properly without them.

How We Protect Your Information

In addition to SSL encryption, we take reasonable administrative and technical measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. While no method of data transmission or storage is 100% secure, we work to keep your information protected using industry-standard practices.

We Do Not Sell Your Information

Cuddleluna does not sell your contact information, such as your name, email address, or phone number, to third parties. We do not share your personal information with outside companies for their own marketing purposes.

We Do Not Use Your Information for Advertising Without Consent

We will not use your personal information or any photos you provide to us for advertising or promotional purposes without first obtaining your consent. Collecting personal data is not the primary purpose of our website; any information we gather is used strictly to support order fulfillment and customer service.

Third-Party Service Providers

To operate our store, we work with a limited number of trusted third parties, such as payment processors and shipping carriers, who need certain information (like your address or payment details) solely to complete your order. These providers are only given the information necessary to perform their specific service and are not permitted to use it for any other purpose.

Children's Privacy & Age Requirement

Our products and services are intended for adults, or for use by minors only with the consent and involvement of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16 without appropriate guardian consent, we will take prompt technical and administrative steps to delete that information and prevent further collection.

By using this website, you confirm that you have reached the legal age of majority in your jurisdiction, or that you are using this website and our services with the permission of a parent or legal guardian.

Your Choices & Rights

You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request that we delete your information, subject to any recordkeeping we're required to maintain for legal or accounting purposes. We will respond to reasonable requests in a timely manner.

Compliance

This policy is intended to comply with applicable United States federal and state privacy laws governing consumer data protection. If any part of this policy is found to conflict with applicable law, the applicable law will govern.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.