Terms of Service

Last Updated: July 9, 2026

Welcome to Cuddleluna. These Terms of Service ("Terms") govern your access to and use of our website and any purchases you make from us. By browsing our site or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy, all of which are incorporated into these Terms by reference.

2. Who Can Use This Site

Our website and products are intended for adults, or for use by minors only with the involvement and consent of a parent or legal guardian. By using this site, you confirm that you have reached the legal age of majority in your jurisdiction, or that you are using our services with permission from a parent or legal guardian.

3. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or for legal reasons. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted means you accept the updated Terms.

4. Permitted Use of the Website

You may use our website for lawful purposes only, such as browsing our products, placing orders, and contacting our customer service team. You agree not to use our site in any way that could damage, disable, or impair our website, or interfere with any other party's use of it.

5. Prohibited Conduct

When using our website, you agree not to:

Attempt to gain unauthorized access to our systems, accounts, or data
Use automated tools (such as bots or scrapers) to extract data from our site without permission
Upload or transmit any harmful code, viruses, or malicious software
Impersonate any person or entity, or misrepresent your affiliation with us
Use our website for any fraudulent or unlawful purpose
Interfere with other users' ability to use and enjoy our website

6. Product Information & Availability

We do our best to display accurate product descriptions, images, and specifications. However, we do not guarantee that all information on our site is completely error-free at all times, and slight variations in color or appearance may occur due to photography or screen display differences. Product availability is not guaranteed until your order is confirmed, and items may occasionally sell out.

7. Pricing

All prices on our website are listed in US Dollars (USD) and reflect the current price at the time of your order. We reserve the right to correct any pricing errors that may appear on our site.

8. Payment

We currently accept payment via PayPal only, as described in our Payment Policy. By placing an order, you authorize us to process payment through PayPal using the payment method you select at checkout.

9. Order Acceptance

Placing an order on our website is an offer to purchase; it does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel your order after payment, we'll issue a full refund to your original payment method.

10. Shipping

Shipping timelines, coverage areas, and fees are described in our Shipping Policy. We currently ship only within the continental United States. Please review our Shipping Policy for full details before placing an order.

11. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy, which sets out eligibility, timelines, and the process for requesting a return. By placing an order, you agree to the terms outlined in that policy.

12. Intellectual Property

All content on this website, including text, graphics, logos, product photography, and the Cuddleluna name and brand, is the property of Cuddleluna or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

13. User-Submitted Content

If you submit reviews, comments, photos, or other content to our website, you grant us a non-exclusive, royalty-free license to use, display, and reproduce that content in connection with operating and promoting our business. Please do not submit content that is unlawful, infringing, or that you do not have the right to share.

14. Third-Party Links

Our website may contain links to third-party websites or services, such as our order tracking partner. We do not control and are not responsible for the content, policies, or practices of any third-party site. Visiting linked sites is at your own risk.

15. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim any warranties, express or implied, regarding our website or products, other than those expressly stated in our policies.

16. Limitation of Liability

To the extent permitted by applicable law, Cuddleluna will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim relating to your order will not exceed the amount you paid for the product in question.

17. Indemnification

You agree to indemnify and hold Cuddleluna harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, including our commitment not to sell your contact information or use your data for advertising without your consent.

19. Governing Law

These Terms are governed by the laws of the United States and the state in which our business is registered, without regard to conflict-of-law principles. Any provision of these Terms found to conflict with applicable law will be interpreted in a manner consistent with that law.

20. Dispute Resolution

If a dispute arises regarding your order or these Terms, we encourage you to contact our customer service team first so we can try to resolve the matter directly. Nothing in these Terms limits your rights under applicable consumer protection law.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Policy, make up the entire agreement between you and Cuddleluna regarding your use of our website and purchases from us.

23. Termination

We reserve the right to suspend or terminate your access to our website at our discretion, particularly in cases involving violation of these Terms, without prior notice.